These Terms and Conditions of Use for the KONOOM Mobile Money service are established by KONOOM CAMEROON SA, a public limited company incorporated under the laws of the Republic of Cameroon, with a share capital of XAF 500,000,000, whose registered office is located at Rue du Docteur Jamot, Akwa, Douala, registered with the RCCM under number CM-NSI-02-2025-B14-000161, and holding Tax Identification Number (NIU) M092518070935D.
The purpose of these Terms and Conditions of Use is to define the conditions governing the opening and use of the KONOOM Mobile Money service through mobile phones by holders of KONOOM Mobile Money accounts throughout the Republic of Cameroon.
Acceptance of the Subscription Form, whether by handwritten or electronic signature, constitutes a binding contract between the User and KONOOM CAMEROON SA, of which these Terms and Conditions form an integral and inseparable part.
Acceptance: means the User’s approval of the Terms and Conditions of KONOOM Mobile Money, evidenced in writing, including by electronic means.
Acceptor: means any natural or legal person, whether engaged in commercial activities or not, holding a KONOOM Mobile Money account and having entered into a partnership agreement authorizing the receipt of electronic money from customers in exchange for the goods and services offered.
KONOOM Ecosystem Participant: means all entities and participants involved in the operation, use, or provision of KONOOM Mobile Money Services.
KONOOM Mobile Money Agent: means any point of sale, establishment, or distributor that has entered into an agreement with KONOOM CAMEROON SA to distribute, sell, load, reload, or cash out electronic money through the KONOOM Mobile Money service.
KONOOM Mobile Money: means the brand under which KONOOM CAMEROON SA provides its range of Mobile Financial Services (MFS) in the Republic of Cameroon.
PIN (Personal Identification Number): means the confidential personal identification number created and maintained by the User to protect the KONOOM Mobile Money account against unauthorized access or use.
Default PIN Code: means the default four-digit identification code (0000) sent to the User by SMS during the activation or recovery of a KONOOM Mobile Money account.
Payment Account: means an account held in the name of one or more customers in the books of KONOOM CAMEROON SA for the execution of payment transactions, excluding payment instruments and services referred to in Articles 3(6) and 7(1) of Regulation No. 04/18/CEMAC-UMAC-COBAC relating to payment services within the CEMAC.
Terms and Conditions: means these contractual terms governing the relationship between the User and KONOOM CAMEROON SA in connection with the provision and use of KONOOM Mobile Money Services.
Distributor: means any natural or legal person duly authorized by KONOOM CAMEROON SA to make electronic money available through its distribution network, acting in the name and on behalf of KONOOM CAMEROON SA.
Payment Institution: means KONOOM CAMEROON SA, a duly licensed institution authorized to provide electronic payment services.
Subscription Form: means the registration form used to collect the information required for enrolment in the Service and for the User’s acceptance of these Terms and Conditions.
IBAN (International Bank Account Number): means the alphanumeric identifier assigned to each KONOOM Mobile Money Payment Account, established in accordance with ISO 13616 and consisting of twenty-seven (27) characters as defined by Articles 20 to 23 of Instruction No. 002/GR/2021 relating to the standardization and operation of payment and escrow accounts.
Electronic Money (KONOOM Mobile Money): means electronically stored monetary value representing a claim against KONOOM CAMEROON SA, issued at par value upon receipt of funds for the purpose of executing payment transactions and accepted by persons other than the issuer without the use of a bank account.
Secret Word: means the confidential password chosen by the User during account registration for the purpose of recovering the PIN Code.
Alternative Number: means a mobile telephone number different from the number linked to the Payment Account, enabling the User to reset the PIN Code independently in the event of loss or forgetfulness. This number shall never be used to initiate transactions or payments.
KONOOM Mobile Money Account Number: means the number assigned to each Payment Account, consisting either of the MSISDN allocated by the mobile network operator or the IBAN generated by the Payment Institution in accordance with ISO 13616.
Payment Order: means an instruction issued by a User (payer or beneficiary) requesting KONOOM CAMEROON SA to execute a payment transaction through the GSM network using a USSD code or the KONOOM Mobile Money mobile application.
Required Identity Document: means a valid national identity document or any other official document recognized by the competent national authorities for the purpose of identifying the holder of a KONOOM Mobile Money account.
PEP (Politically Exposed Person): means any individual who holds or has held a prominent public office, including but not limited to Heads of State or Government, political leaders, senior government officials, members of the judiciary or armed forces, executives of public or state-owned enterprises, leaders of major political parties, and any natural or legal person closely associated with such individuals.
KONOOM Mobile Money Service: means the electronic payment services provided by KONOOM CAMEROON SA through a mobile solution enabling Users to perform financial transactions and create, access, and manage an electronic money account via the GSM network using a USSD code or the KONOOM Mobile Money mobile application.
KONOOM CAMEROON SA System: means the technological platforms, software applications, and supporting infrastructure developed and operated by KONOOM CAMEROON SA for the provision and management of the KONOOM Mobile Money Service.
Pricing: means the schedule of fees and charges applicable to the use of the KONOOM Mobile Money Service, as published and updated from time to time by KONOOM CAMEROON SA.
Account Holder: means any person whose identity has been verified through a valid identity document for the purpose of opening and maintaining a KONOOM Mobile Money account.
Transaction: means any operation carried out by a User through the KONOOM Mobile Money Service that results in a credit or debit to a KONOOM Mobile Money account.
Account User: means any natural or legal person using KONOOM Mobile Money Services through a KONOOM Mobile Money Payment Account, whether or not that person is the registered Account Holder.
3.1 Any natural or legal person who owns a mobile phone and maintains an active mobile number may apply to open a KONOOM Mobile Money Payment Account, enabling access to the payment services offered by KONOOM CAMEROON SA.
3.2 A KONOOM Mobile Money Account may be opened through any authorized KONOOM Mobile Money Agent, including KONOOM branches, authorized distributors, sub-distributors, kiosks, resellers, or any other approved KONOOM Mobile Money point of service.
3.3 Prior to the acceptance of the Subscription Form, the Applicant shall provide the information and supporting documents required for identification, including the following:
a) Identification Documents
A valid identity document of the Applicant or, where applicable, of the legal guardian or curator (for minors or adults under legal guardianship);
Two (2) recent passport-size photographs;
A location map.
b) Natural or Legal Persons Engaged in Commercial Activities
Extract from the Trade and Companies Register (RCCM);
Articles of Association, where applicable;
Copy of the relevant administrative authorization;
Valid Tax Identification Number (NIF);
Current Business Licence or Tax Clearance Certificate;
Location map;
Valid identity document(s) of the authorized representative(s);
Two (2) passport-size photographs of the authorized representative(s).
c) Other Legal Entities
Incorporation or Constitutive Act establishing the legal entity;
Location map;
Valid identity document(s) of the authorized representative(s);
Two (2) passport-size photographs of the authorized representative(s);
Any additional documents required according to the nature of the legal entity.
KONOOM CAMEROON SA reserves the right to request any additional document necessary to verify the identity of the Applicant before approving the account opening request.
3.3.2 Mobile Access Number
The Applicant shall provide:
An active mobile number registered in the Applicant’s name; and
Where applicable, the express authorization of the holder of the mobile number permitting the linkage of a KONOOM Mobile Money Account to the designated User.
For this purpose, KONOOM Mobile Money may provide an appropriate authorization form.
3.3.3 Additional Information
The Applicant shall provide any other information or documentation that may be required by the competent Regulatory Authority.
3.4 KONOOM CAMEROON SA reserves the right to refuse any application to open a KONOOM Mobile Money Account, particularly where:
The identity document submitted is considered invalid or unsatisfactory;
The information or documents provided are incomplete, inaccurate, or misleading;
The Applicant is subject to any regulatory, judicial, or administrative prohibition; or
The Applicant appears on any sanctions or blacklist issued by the United Nations, the European Union, the United States, or any other competent authority.
A specific enhanced due diligence procedure shall also apply to Applicants identified as Politically Exposed Persons (PEPs) or as presenting a high-risk profile.
3.5 Once the application has successfully passed the verification procedures referred to in Articles 3.3 and 3.4, the User shall receive a confirmation message on the registered KONOOM Mobile Money Account number confirming the successful opening of the Account.
The confirmation shall include the IBAN assigned to the User in accordance with the applicable regulations.
3.6 To activate the KONOOM Mobile Money Account, the User shall dial the designated activation code.
Upon activation, the User shall create a confidential PIN Code, which may subsequently be changed at any time.
The User shall also be invited to define a Security Question and register an Alternative Number, enabling the User to reset the PIN Code independently in the event that it is forgotten.
4.1 A KONOOM Mobile Money Account is a Payment Account held by a previously identified User in which monetary value is stored electronically, representing a claim by the User against KONOOM CAMEROON SA in exchange for funds deposited for the purpose of executing payment transactions.
4.2 The opening, operation and maintenance of a KONOOM Mobile Money Account shall be carried out in accordance with applicable international, regional (CEMAC) and Cameroonian laws and regulations, including those relating to payment services, anti-money laundering and combating the financing of terrorism (AML/CFT), international transfers, embargoes, anti-corruption measures, as well as the applicable ethical and prudential standards.
These provisions shall apply to all transactions executed through KONOOM Mobile Money in the Republic of Cameroon and in any other jurisdiction concerned by the execution of the User’s payment instructions.
4.3 A User may not initiate any debit transaction from a KONOOM Mobile Money Account unless the Account contains sufficient Electronic Money to cover both the value of the transaction and the applicable fees.
A KONOOM Mobile Money Account shall not have a negative balance except in the circumstances expressly permitted under the applicable regulations, including Regulation No. 04/18/CEMAC-UMAC-COBAC relating to payment services within the CEMAC.
4.4 The User expressly authorizes KONOOM CAMEROON SA to debit the KONOOM Mobile Money Account for the payment of any fees, charges or other amounts owed by the User, by deducting an amount of Electronic Money equivalent to the amount due.
Where the available balance is insufficient to cover the applicable fees, the requested transaction shall not be executed.
KONOOM CAMEROON SA may also make automatic deductions from the User’s Account in accordance with the conditions established by the competent Regulatory Authority.
If the available Electronic Money balance is insufficient to satisfy such deductions, the User shall remain liable for the outstanding balance, which KONOOM CAMEROON SA reserves the right to recover by any lawful means.
4.5 Upon notification of the User’s death by the lawful beneficiaries or authorized representatives, the KONOOM Mobile Money Account shall be blocked until the completion of the estate administration process.
KONOOM CAMEROON SA shall not be held liable for any transaction carried out prior to the receipt of formal notification of the User’s death.
4.6 The User may obtain a KONOOM Mobile Money Account statement through a mobile phone, the KONOOM Mobile Money mobile application, the official website, or any dedicated electronic platform made available by KONOOM CAMEROON SA.
The User may also contact Customer Service to obtain information regarding transactions carried out through the Service.
4.7 Subject to the conditions prescribed by the applicable regulations, KONOOM CAMEROON SA reserves the right to terminate a KONOOM Mobile Money Payment Account that has remained inactive for a continuous period of twelve (12) months.
The User shall receive prior notice of such termination by SMS or by any other communication method capable of producing a written record at least two (2) weeks before the effective date of termination.
Notwithstanding the foregoing, KONOOM CAMEROON SA may immediately terminate the Payment Account where the circumstances referred to in Article 4.2 of these Terms and Conditions so require.
5.1 Electronic Money (KONOOM Mobile Money) is an electronic monetary value evidenced by an entry in a KONOOM Mobile Money Account.
Proof of ownership of such Electronic Money shall be established by the production of a KONOOM Mobile Money Account Statement or an official KONOOM Mobile Money SMS notification indicating the available Account balance.
KONOOM CAMEROON SA shall recognize the holder of the KONOOM Mobile Money Account in which the Electronic Money is recorded as the lawful owner thereof, except in cases of death, liquidation, or dissolution.
5.2 Electronic Money (KONOOM Mobile Money) constitutes an unsecured claim against the Payment Institution and is fully fungible with all Electronic Money issued or to be issued by KONOOM CAMEROON SA.
5.3 No interest shall accrue or be payable on Electronic Money held in a KONOOM Mobile Money Account during the term of the User Agreement.
5.4 The total balance of Electronic Money held by a single User shall not exceed the maximum amount prescribed by KONOOM CAMEROON SA, in accordance with the applicable laws and regulations.
5.5 The aggregate amount of Electronic Money loaded or recharged by a User during a specified period shall not exceed the limits established by KONOOM CAMEROON SA in accordance with the applicable regulations.
5.6 The aggregate value of outgoing transactions, including payments, transfers, and cash withdrawals, carried out by a User over a daily, weekly, or monthly period shall not exceed the limits prescribed by KONOOM CAMEROON SA in accordance with the applicable regulations.
5.7 A User may hold a maximum of five (5) KONOOM Mobile Money Accounts.
5.8 The User shall enjoy full and unrestricted use of the Electronic Money credited to the KONOOM Mobile Money Account from the date of its registration, subject to these Terms and Conditions and the applicable regulations.
5.9 Electronic Money (KONOOM Mobile Money) may be freely used within the KONOOM Mobile Money ecosystem through the submission of a duly authorized Payment Order by the holder of the Account in which the Electronic Money is held.
5.10 Electronic Money (KONOOM Mobile Money) has no expiry date.
Accordingly, KONOOM CAMEROON SA, acting in its capacity as a Payment Institution, may redeem any Electronic Money in circulation at any time, and every Account Holder shall have the right to request redemption of the Electronic Money held in the Account within a reasonable period.
5.11 The redemption of Electronic Money shall be carried out without charge to the User, except for fees that are strictly necessary to process the redemption in accordance with the applicable regulations.
5.12 KONOOM CAMEROON SA shall ensure the safekeeping, clearing, settlement, and financial servicing of Electronic Money in accordance with the technical specifications governing the KONOOM Mobile Money System.
Such technical specifications may be amended from time to time in order to comply with applicable technical requirements and regulatory obligations.
6.1 The use of the KONOOM Mobile Money Service shall be governed by these Terms and Conditions.
6.2 KONOOM CAMEROON SA undertakes to use all reasonable efforts to ensure that the User has continuous access to the KONOOM Mobile Money Service, subject to technical, operational, and regulatory constraints.
6.3 KONOOM CAMEROON SA further undertakes to implement all necessary measures to ensure the proper functioning, continuity, availability, and quality of the Service.
6.4 In the event of misuse, damage, suspension, loss, unauthorized use, or theft of the SIM card linked to the KONOOM Mobile Money Account, the User shall promptly notify KONOOM CAMEROON SA in accordance with these Terms and Conditions.
The User shall remain solely responsible for all fees and transactions carried out until KONOOM CAMEROON SA receives notification of the occurrence through one of the following channels:
a) A written notice delivered against acknowledgement of receipt at any KONOOM CAMEROON SA branch;
b) The online customer service by dialing the designated service number;
c) Email: [email protected].
6.5 The User agrees to comply with all instructions and communications issued by KONOOM CAMEROON SA through any authorized communication channel, including:
Certified SMS messages sent under the sender alias “KONOOM Mobile Money”, to which replies are not permitted;
Official KONOOM CAMEROON SA social media accounts;
Newspapers, television, radio, press releases, and any other official communications issued by KONOOM CAMEROON SA.
6.6 The User authorizes KONOOM CAMEROON SA to disclose or receive personal data and supporting documents relating to the User:
To or from any competent regulatory or governmental authority responsible for the prevention, detection, investigation, or prosecution of fraudulent or criminal activities;
To any person or authority legally authorized in the context of administrative or judicial proceedings;
To suppliers, service providers, agents, subsidiaries, or business partners of KONOOM CAMEROON SA where necessary for commercial or operational purposes;
Where such disclosure is necessary to enable KONOOM CAMEROON SA to conduct its business in compliance with applicable laws and regulations.
6.7 Access to the KONOOM Mobile Money Service and the KONOOM Mobile Money Account shall be subject to these Terms and Conditions and to all applicable laws and regulations in force.
6.8 The history of transactions carried out by the User shall be recorded and retained by KONOOM CAMEROON SA for a minimum period of ten (10) years, in accordance with applicable legal and regulatory requirements.
Such records may be maintained for purposes including, but not limited to, quality assurance, staff training, system administration, compliance monitoring, and the detection, prevention, and investigation of fraud, offences, and other criminal activities.
7.1 Any debit from the User’s KONOOM Mobile Money Account shall be executed pursuant to a Payment Order authenticated by the User’s confidential password or PIN Code.
The User hereby authorizes KONOOM CAMEROON SA to act upon any Payment Order received in this manner.
Notwithstanding the foregoing, KONOOM CAMEROON SA reserves the right to request written confirmation and any supporting documentation it considers necessary before executing a Payment Order.
7.2 Following the successful opening of a KONOOM Mobile Money Account and completion of all customer due diligence and identification requirements, the User may carry out the payment transactions authorized under Article 3 of Regulation No. 04/18/CEMAC/UMAC/COBAC of 21 December 2018 relating to payment services within the CEMAC.
7.3 KONOOM CAMEROON SA shall be entitled to treat any Payment Order received as having been validly issued by the holder of the KONOOM Mobile Money Account.
Once executed, a Payment Order shall be irrevocable, and KONOOM CAMEROON SA shall not be obliged to cancel or reverse the transaction at the request of the User.
Where a transaction is initiated in favour of a mobile number that is not linked to a KONOOM Mobile Money Account, the transaction shall remain pending for a maximum period of forty-eight (48) hours from the time the Payment Order is issued.
If the beneficiary does not register a KONOOM Mobile Money Account within this period, the transaction shall be automatically cancelled and the corresponding amount shall be credited back to the sender’s Account. The sender shall be notified by SMS.
The User may also submit a claim in respect of a transaction made in error. Any refund shall be subject to the availability of sufficient funds in the beneficiary’s Account and, where required, the prior approval of the beneficiary.
7.4 The use of the User’s PIN Code or password to authorize a Payment Order shall constitute conclusive and irrevocable evidence of the User’s consent to the transaction.
This presumption shall not apply where KONOOM CAMEROON SA, prior to the execution of the transaction, has received:
A request from the User to block the KONOOM Mobile Money Account because the PIN Code or password has been compromised; or
Notification from the User or from the registered holder of the mobile number that the mobile phone has been lost or stolen, together with a request to block the associated KONOOM Mobile Money Account.
7.5 KONOOM CAMEROON SA shall not be liable for the performance of any third party involved in a Payment Order.
In particular:
For cash deposits, the User is responsible for ensuring that the Distributor or Point of Sale has the ability to credit the corresponding amount of Electronic Money to the User’s KONOOM Mobile Money Account.
For cash withdrawals, the User is responsible for ensuring that the Distributor or Point of Sale has sufficient cash available to complete the withdrawal.
Likewise, KONOOM CAMEROON SA shall not be responsible for any dispute arising between the User and an Acceptor in relation to goods, services, or any other consideration connected with a Payment Order. Such disputes shall be resolved directly between the parties concerned.
7.6 A transaction confirmation shall be generated automatically by the System for every successful transaction.
Such confirmation shall be sent to the User by certified SMS bearing the sender alias “KONOOM Mobile Money”, to which no reply is permitted, or by any other communication method capable of producing a durable record containing the information required under the applicable regulations.
7.7 Official transaction confirmation or notification messages issued by KONOOM CAMEROON SA may be identified by the following characteristics:
The sender name appears as “KONOOM CMR” or the designated system code; and
The message cannot be replied to (No-Reply).
7.8 The electronic records generated and maintained by the KONOOM CAMEROON SA System shall constitute prima facie evidence of all transactions carried out through the KONOOM Mobile Money Service unless the User proves otherwise.
8.1 KONOOM CAMEROON SA may suspend, restrict, or terminate all or part of the KONOOM Mobile Money Service and/or close the User’s KONOOM Mobile Money Account, without prior notice and without incurring any liability, in any of the following circumstances:
KONOOM CAMEROON SA knows or has reasonable grounds to believe that the KONOOM Mobile Money Account, mobile phone, mobile number, or security credentials used in connection with the Service are being, or have been, used for fraudulent or criminal purposes;
The User fails to comply with any provision of these Terms and Conditions;
The User becomes subject to a banking prohibition, judicial restriction, receivership, liquidation, insolvency proceedings, or preventive settlement;
Upon the request or instruction of a competent regulatory, supervisory, judicial, or administrative authority;
The User acts, or permits another person to act, in a manner that, in the reasonable opinion of KONOOM CAMEROON SA, may adversely affect, compromise, or damage the integrity, security, or operation of the Service;
In the event of force majeure or any other exceptional circumstance requiring KONOOM CAMEROON SA to take such measures.
Whenever reasonably possible and unless prohibited by law or regulatory requirements, KONOOM CAMEROON SA shall notify the User in advance of any suspension, restriction, or closure of the Account.
8.2 KONOOM CAMEROON SA shall also close a KONOOM Mobile Money Account in any of the following circumstances:
Upon receipt of a written request for termination submitted by the User through one of the following channels:
A written request delivered to the reception desk of the Head Office or any KONOOM Mobile Money branch or outlet;
An email sent to the official KONOOM CAMEROON SA email address;
Where the KONOOM Mobile Money Account has remained inactive for a continuous period exceeding twelve (12) months;
Where the User’s registered mobile number has been terminated for any reason;
Upon the death of the User, following completion of the estate administration process.
8.3 Upon closure of a KONOOM Mobile Money Account, the Electronic Money balance remaining in the Account shall be redeemed and paid to the User or, where applicable, to the User’s lawful beneficiaries, after deduction of any applicable fees.
For this purpose, the User or the duly appointed administrator of the deceased User’s estate shall present themselves at the Head Office of KONOOM CAMEROON SA with the documents required to enable payment of the corresponding cash amount, less any applicable charges.
8.4 KONOOM CAMEROON SA shall not be liable for any direct or indirect loss, damage, or prejudice resulting from any action or omission on its part, or on the part of third parties acting under its authority, where the suspension or closure of the KONOOM Mobile Money Account has been carried out in accordance with the provisions of this Article 8.
9.1 The schedule of fees published by KONOOM CAMEROON SA shall include all charges applicable to transactions and the management of KONOOM Mobile Money Accounts.
The applicable Pricing Schedule shall be available at all KONOOM CAMEROON SA branches, authorized Distributors, and on the official KONOOM CAMEROON SA website.
9.2 In accordance with the applicable consumer protection regulations, KONOOM CAMEROON SA shall provide, free of charge, all services included within the minimum free banking service to Users who qualify as consumers under the applicable laws and regulations.
9.3 The fees applicable to each transaction shall be automatically deducted by KONOOM CAMEROON SA from the Electronic Money available in the User’s KONOOM Mobile Money Account, without prior notice or additional authorization.
9.4 KONOOM CAMEROON SA reserves the right to charge periodic fees for the issuance, maintenance, and administration of Electronic Payment Instruments, including Account maintenance fees, in accordance with the Pricing Schedule in force.
Such fees shall not apply to consumers benefiting from the minimum free banking service provided under COBAC Regulation COBACR-2020/04 relating to the minimum free banking service.
9.5 All fees payable under the KONOOM Mobile Money Service shall be inclusive of Value Added Tax (VAT) and any other taxes, duties, levies, or statutory charges applicable under the laws of the Republic of Cameroon.
10.1 A KONOOM Mobile Money Account shall be protected by a confidential Personal Identification Number (PIN) selected by the User upon activation of the Account.
The PIN shall be required to authenticate and authorize every transaction initiated through the KONOOM Mobile Money Service and may be changed by the User at any time.
When creating the PIN, the User shall also establish a Secret Password and designate an Alternative Number to facilitate the recovery or resetting of the PIN in the event that it is forgotten or lost.
10.2 The User shall be solely responsible for the safekeeping, confidentiality, and proper use of the mobile phone, PIN, Secret Password, and Alternative Number associated with the KONOOM Mobile Money Account.
The User shall likewise bear sole responsibility for all transactions carried out using the KONOOM Mobile Money Account.
10.3 Under no circumstances shall the User disclose the PIN, Secret Password, or Alternative Number associated with the KONOOM Mobile Money Account to any person, including employees of KONOOM CAMEROON SA, Distributors, Agents, business partners of KONOOM CAMEROON SA, or, where applicable, the holder of the mobile number through which the User was designated as the end user.
10.4 Where the User is unable to remember the PIN, Secret Password, or Alternative Number, the User may request a PIN reset by contacting KONOOM CAMEROON SA Customer Service, either at a KONOOM Mobile Money outlet or through the customer service hotline (1290), and by providing the supporting documents required for verification of the KONOOM Mobile Money Account.
The PIN reset shall only be carried out after the User’s identity has been successfully verified and the applicable security verification procedures have been satisfactorily completed.
Following successful verification, the System shall send an SMS to the User’s registered KONOOM Mobile Money Account number confirming the reset and providing the Default PIN, thereby enabling the User to create a new PIN together with a new Secret Password and Alternative Number.
10.5 In the event of the loss or compromise of the User’s PIN, the provisions of Clause 10.4 shall apply.
11.1 The User shall pay all fees and charges applicable to the KONOOM Mobile Money Service in accordance with the Pricing Schedule in force at the time each transaction is carried out.
11.2 The User shall be solely responsible for the use of the KONOOM Mobile Money Account, the associated PIN, and every transaction initiated through the Account.
Accordingly, the User undertakes to use the Account and all related security credentials strictly in accordance with the technical specifications, operational requirements, and contractual provisions governing the KONOOM Mobile Money Service.
11.3 The User undertakes not to use the KONOOM Mobile Money Service for any unlawful purpose or in connection with any activity that constitutes a violation of any applicable law, regulation, or regulatory requirement.
11.4 The User shall promptly notify KONOOM CAMEROON SA of any change in civil status, identity, contact details, or any other material change in circumstances that may affect the operation or administration of the KONOOM Mobile Money Account.
11.5 Where Electronic Money is credited to the User’s KONOOM Mobile Money Account in error, the User undertakes to return or reimburse such amount without undue delay.
Failure to return any erroneously credited funds may entitle any affected party to pursue all legal remedies available under the applicable laws.
12.1 KONOOM CAMEROON SA expressly undertakes to maintain, in a dedicated Escrow Account, all payments and other funds received in connection with KONOOM Mobile Money transactions relating to the purchase of Electronic Money credited to the Customer’s Account (the “Settlement Amounts”) or otherwise intended for the Customer.
The Settlement Amounts shall be maintained in such a manner as to ensure that the Customer is entitled to receive an amount equivalent to the balance standing to the credit of the KONOOM Mobile Money Account.
Notwithstanding the foregoing, all payment instructions shall be executed in accordance with the instructions authenticated by the User’s PIN. Such instructions shall remain valid even where they have been communicated by a third party using the User’s valid PIN.
Upon receipt of a valid payment instruction authenticated by the User’s PIN, KONOOM CAMEROON SA shall be discharged from any liability arising from the execution of such instruction.
12.2 Any interest or other income generated from the funds maintained in the Escrow Account shall be applied exclusively towards the costs, expenses, and other charges associated with the operation of the KONOOM Mobile Money System and the administration of the Escrow Account.
The Customer shall have no ownership interest, entitlement, or claim whatsoever to any such interest or income.
13.1 Personal Data collected in connection with the provision of payment services and the administration of KONOOM Mobile Money Accounts under these Terms and Conditions shall be processed by electronic and automated means.
Such Personal Data shall be processed by KONOOM CAMEROON SA, acting in its own capacity, in accordance with the applicable legislation governing the protection of Personal Data, for the purposes of managing KONOOM Mobile Money Accounts and, more generally, providing the KONOOM Mobile Money Service.
Such Personal Data may also be processed and disclosed to service providers, business partners, or other authorized third parties where necessary for the provision of the Service and the administration of KONOOM Mobile Money Accounts.
For the purposes described above, the Personal Data may be processed or transferred outside the territory of the Republic of Cameroon, subject to the safeguards and conditions prescribed by the applicable laws and regulations.
13.2 KONOOM CAMEROON SA may disclose Personal Data and other information relating to the User where such disclosure is required by law or by a competent administrative, regulatory, or judicial authority.
The User expressly authorizes KONOOM CAMEROON SA to disclose Personal Data or supporting documents relating to the User:
To competent authorities where professional secrecy cannot be invoked under the applicable laws and regulations;
To any person or authority legally authorized in connection with administrative, judicial, or regulatory proceedings;
To suppliers, service providers, agents, subsidiaries, or business partners of KONOOM CAMEROON SA for legitimate commercial or operational purposes;
Where necessary to enable KONOOM CAMEROON SA to conduct its activities in compliance with applicable laws, regulations, and regulatory obligations.
13.3 The User may, in accordance with the applicable data protection legislation, request access to Personal Data relating to them and may request that such data be corrected, updated, deleted, or otherwise amended.
The User may also object, on legitimate grounds, to the processing of such Personal Data.
Where the User objects to the processing of Personal Data that is necessary for the operation of the KONOOM Mobile Money Service, the User acknowledges that such objection may prevent the continued provision of the Service.
The User may exercise the rights of access, rectification, erasure, and objection free of charge.
13.4 The User hereby authorizes KONOOM CAMEROON SA to collect, process, retrieve, use, store, and transfer the User’s Personal Data for the purposes and under the conditions set out in these Terms and Conditions.
13.5 The User further authorizes KONOOM CAMEROON SA to:
Use the User’s Personal Data for direct marketing purposes, including the communication of promotional offers relating to the KONOOM Mobile Money Service and commercial offers from business partners associated with the KONOOM Mobile Money Service;
Process, anonymize, and disclose such data to third parties, including market research organizations and survey institutes, exclusively for statistical, research, and analytical purposes.
13.6 The User may exercise the right to rectification or erasure of Personal Data by submitting a request to the General Management of KONOOM CAMEROON SA.
KONOOM CAMEROON SA, acting in its capacity as the Payment Institution, shall respond to such request within fifteen (15) days of receipt, in accordance with the applicable laws and regulations.
14.1 KONOOM CAMEROON SA reserves the right to amend these Terms and Conditions and/or the Pricing Schedule applicable to the KONOOM Mobile Money Service at any time.
Where any amendment is made to these Terms and Conditions, the User shall be notified at least one (1) month prior to the proposed effective date of such amendment.
Such prior notice may be provided through any medium capable of producing a durable record, including publication on the official website of KONOOM CAMEROON SA.
Information relating to any such amendments shall also be made available at the branches of KONOOM CAMEROON SA, as well as through authorized KONOOM Mobile Money Distributors and Points of Sale.
14.2 The User shall have the right to accept or reject the proposed amendment before its effective date.
The User shall be deemed to have accepted the amendment if KONOOM CAMEROON SA does not receive an express written notice of rejection from the User before the proposed date on which the amendment is to take effect.
Where the User rejects the proposed amendment in accordance with this Clause, KONOOM CAMEROON SA shall have the right to terminate the Agreement in accordance with the applicable laws and these Terms and Conditions.
15.1 In the event that the User’s mobile network operator changes, reassigns, or reallocates the User’s registered mobile number for any reason, KONOOM CAMEROON SA shall only be required to safeguard the Electronic Money held in the User’s KONOOM Mobile Money Account and, where applicable, transfer such Electronic Money to a new KONOOM Mobile Money Account belonging to the User.
Where such transfer is not possible, the Electronic Money remaining in the KONOOM Mobile Money Account shall be redeemed and paid to the User in accordance with the applicable procedures.
15.2 Except where otherwise required by mandatory law, KONOOM CAMEROON SA shall not be liable for the acts or omissions of independent participants involved in the provision of the KONOOM Mobile Money Service, even where such participants have been approved or authorized by KONOOM CAMEROON SA.
Accordingly, KONOOM CAMEROON SA shall not be responsible for any dispute arising directly between an Acceptor, a Distributor, and a User.
15.3 In accordance with the laws and regulations governing its activities as a Payment Institution, KONOOM CAMEROON SA shall remain liable to Users and third parties for transactions carried out by its authorized Distributors and Sub-distributors while acting within the scope of the mandate granted to them.
In this capacity, KONOOM CAMEROON SA shall be responsible for ensuring the integrity, reliability, security, confidentiality, and traceability of transactions executed by its authorized Distributors and Sub-distributors.
15.4 KONOOM CAMEROON SA shall not be liable for any loss, damage, delay, or interruption resulting from the failure or malfunction of mobile telecommunications networks, mobile devices, internet services, payment terminals, or any shared communication network, where such failure results from circumstances beyond the reasonable control of KONOOM CAMEROON SA.
15.5 Subject to the limitations imposed by the applicable laws and regulations, KONOOM CAMEROON SA shall not be liable for any loss or damage suffered by the User unless such loss or damage has been directly caused by the negligence or fault of KONOOM CAMEROON SA.
For the purposes of this Agreement, indirect or consequential loss includes any loss that is not the direct and exclusive result of a failure in the provision of the KONOOM Mobile Money Service by KONOOM CAMEROON SA.
15.6 The User acknowledges that it is their sole responsibility to verify the identity and details of the intended beneficiary before confirming each Payment Order.
KONOOM CAMEROON SA shall not be liable for any error made by the sender in identifying the beneficiary or entering the transaction details, whether or not such error results in the failure or unsuccessful completion of the transaction.
15.7 KONOOM CAMEROON SA shall not be liable, in connection with any transaction involving a beneficiary, for any error relating to the amount specified by the User in the Payment Order.
16.1 The rights and obligations arising under this KONOOM Mobile Money Agreement are personal to the User and may not be assigned, transferred, delegated, or otherwise disposed of, in whole or in part, without the prior written consent of KONOOM CAMEROON SA.
16.2 KONOOM CAMEROON SA may, at its sole discretion, subcontract or delegate the performance of any part of its obligations under this Agreement to one or more subcontractors or service providers of its choice.
Notwithstanding such subcontracting or delegation, KONOOM CAMEROON SA shall remain responsible for the proper performance of the obligations so delegated.
16.3 Any failure or delay by either KONOOM CAMEROON SA or the User to exercise or enforce any right, remedy, or provision under this Agreement shall not constitute, or be deemed to constitute, a waiver of such right, remedy, or provision.
16.4 The rights and remedies provided under this KONOOM Mobile Money Agreement are cumulative and shall not exclude or limit any rights or remedies available under the applicable laws and regulations.
16.5 If any provision of this KONOOM Mobile Money Agreement is declared invalid, illegal, or unenforceable by a duly appointed arbitrator, competent administrative authority, or court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the validity or enforceability of the remaining provisions of this Agreement, which shall continue in full force and effect.
16.6 The applicable transaction limits, including the maximum number and value of transactions permitted on a daily, weekly, and monthly basis, shall be made available at the branches of KONOOM CAMEROON SA and on the official website of KONOOM CAMEROON SA.
17.1 KONOOM CAMEROON SA may communicate information relating to the KONOOM Mobile Money Account or the KONOOM Mobile Money Service by SMS or by any other means capable of producing a durable written record, using the address or mobile number provided by the User in the Subscription Form.
17.2 The User shall submit any notices, requests, or other communications to KONOOM CAMEROON SA through one of the following channels:
a) The online customer service by dialing the designated service number;
b) Email: [email protected];
c) A written notice delivered against acknowledgement of receipt at any KONOOM Mobile Money branch.
17.1 KONOOM CAMEROON SA may send information relating to the KONOOM Mobile Money account or the service via SMS or any other means that leaves a written record to the address or mobile number (corresponding to the user) entered on the subscription form;
17.2 The user must send any notifications via one of the following channels:
a) Online service by dialing service number.
b) Email to KONOOM CMR: [email protected]
c) Ordinary letter with acknowledgement of receipt deposited at KONOOM Mobile Money branches;
17.3 The user must notify KONOOM CAMEROON SA without delay of any change in their contact details, in particular any change of address.
18.1 The KONOOM Mobile Money contract is concluded for an indefinite period and may be terminated at any time by the User or KONOOM CAMEROON SA by means of a registered letter with acknowledgement of receipt and ten (10) days’ notices sent to the other party in accordance with the notification rules referred to in Article 17.
19.1 The User undertakes to reimburse any expenses incurred by KONOOM CAMEROON SA in recovering any sums owed by the User under the KONOOM Mobile Money contract.
19.2 A certificate signed by any duly authorized representative of KONOOM CAMEROON SA shall constitute sufficient proof of the sums owed by or to the user, unless the user provides evidence to the contrary;
19.3 The user acknowledges that the recorded data may be used by KONOOM CAMEROON SA. However, the user has the right to modify and delete data concerning him/her;
19.4 The user acknowledges that information, including personal data, and transactions will be recorded and stored for a period of ten (10) years from, as applicable, the execution of the transaction, the termination of the contract or the closure of the KONOOM Mobile Money account.
19.5 All copyrights, trademarks and other intellectual property rights relating to the service or contained in the related documents belong to KONOOM CAMEROON SA. The user acknowledges that they do not acquire any of the above-mentioned rights.
20.1 The KONOOM Mobile Money terms and conditions are subject to the laws in force in the Republic of Cameroon;
20.2 The parties shall endeavor to settle amicably any dispute concerning the validity, interpretation or performance of the KONOOM Mobile Money contract. Failing amicable settlement within one (1) month of notification of the dispute, disputes shall be submitted to the competent courts of Cameroon.
The undersigned User declares that they have carefully read and expressly approved all the provisions of these General Terms and Conditions governing the use of KONOOM Mobile Money and, by signing below, expressly accepts to be bound by them in their entirety and without reservation.
For KONOOM CAMEROON SA:
For the Customer: