These Terms and Conditions of Use for the KONOOM Mobile Money CMR service are established by KONOOM CAMEROON SA, a Public Limited Company registered in CAMEROON, with a share capital of 500,000,000 FCFA, whose registered office is located at Douala-Akwa, Avenue du Docteur Jamot, registered with the RCCM under number CM-NSI-02-2025-B14-000161; NIU: M092518070935D.
These General Terms and Conditions of Use define the terms under which the Merchant (User) performs transactions and accepts payments made by its clients in exchange for goods and services sold through the KONOOM Mobile Money Merchant Wallet provided by KONOOM CAMEROON SA.
Acceptance, whether handwritten or electronic, of the subscription form constitutes a contract between the Merchant and KONOOM CAMEROON SA, of which these General Terms and Conditions form an integral part.
KONOOM Mobile Money Agent: Point of sale, establishment, or distributor having entered into an agreement with KONOOM CAMEROON SA to provide distribution, sale, loading, reloading, or cash deposits for holders of Electronic Money through the KONOOM CAMEROON SA service.
KONOOM Mobile Money: Brand referring to the range of Mobile Financial Services (MFS) offered by KONOOM CAMEROON SA in the Republic of CAMEROON.
Client: Holder of a Wallet account making a transaction with the Merchant.
PIN Code (Personal Identification Number): Personal identification number defined and kept secret by the user to protect their KONOOM Mobile Money account from unauthorized use.
Default PIN Code: The basic four (4)-digit identification number (0000) sent by SMS to the User when activating or recovering their KONOOM Mobile Money account.
Payment Account (Wallet): Account held in the name of Clients or Merchants, in the records of KONOOM CAMEROON SA, for executing payment service operations, except those related to payment instruments referred to in Articles 3 para. 6 and 7 para. 1 of Regulation No. 04/18/CEMAC-UMAC-COBAC relating to payment services in the CEMAC.
General Terms and Conditions: Terms governing the contractual relationship between a Merchant and KONOOM CAMEROON SA for the provision of KONOOM Mobile Money Services.
Distributor: Any natural or legal person approved by KONOOM CAMEROON SA to ensure the availability of electronic money through its distribution network on behalf of KONOOM CAMEROON SA.
Payment Institution: Licensed institution regularly providing payment services such as KONOOM CAMEROON SA.
IBAN (International Banking Account Number): Alphanumeric reference assigned to each KONOOM Mobile Money payment account, established according to ISO 13616, and composed of 27 characters as defined by Instruction No. 002/GR/2021.
Merchant: Any natural or legal person, trader or not, holding a KONOOM Mobile Money Wallet account and authorized to accept electronic money or payments from its clients in exchange for goods or services.
Electronic Money KONOOM Mobile Money: Monetary value stored electronically, representing a claim on KONOOM CAMEROON SA, issued at face value against the delivery of funds for payment operations, and accepted by persons other than the issuer, without intervening through a bank account.
Secret Word: Secret password defined by the user during account creation to enable PIN recovery.
Alternative Number: Mobile number different from the one linked to the payment account, enabling the user to reset their PIN in case it is forgotten. This number is never used for transactions.
KONOOM Mobile Money Account Number: Number assigned to each payment account, either the MSISDN of the SIM card or the IBAN generated according to ISO 13616.
Required ID Document: Valid ID or any other document recognized by national authorities for identifying the KONOOM Mobile Money account holder.
PEP (Politically Exposed Persons): Persons exercising or having exercised important public functions, including heads of state, political figures, high-level public servants, military officers, senior officials of public institutions, or leaders of major political parties, as well as persons closely linked or associated with them.
KONOOM Mobile Money Service: Payment services provided through a mobile solution allowing users to perform transactions and manage an electronic money account via a USSD code or the KONOOM application.
KONOOM CAMEROON SA System: System composed of technological platforms and software developed by KONOOM CAMEROON SA to operate the KONOOM Mobile Money service.
Pricing: Fee schedule for the use of the KONOOM Mobile Money service, published and updated by KONOOM CAMEROON SA.
Account Holder: Person identified through a valid ID, enabling the creation of a KONOOM Mobile Money account.
Transaction: Any use of the KONOOM Mobile Money service involving a debit or credit to the KONOOM Mobile Money account.
Account User: Any person using KONOOM Mobile Money services through a payment account without necessarily being the account holder.
3.1 Eligibility
Any natural or legal person, trader or not, owning a mobile phone and an active mobile number may request the opening of a KONOOM Mobile Money Merchant Wallet account to accept payments for goods or services.
3.2 Account Opening
The account may be opened through the KONOOM Mobile Banking application or through any KONOOM CAMEROON SA distributor.
3.3 Required Information and Documents
3.3.1 Required Documents
a) Individuals
Valid ID (or guardian’s ID for minors or persons under curatorship);
Two passport photos;
Location plan.
b) Traders (Individuals or Legal Entities)
RCCM extract;
Articles of association (if applicable);
Administrative authorization;
Valid Tax Compliance Certificate (ACF);
Latest business license or tax clearance;
Location plan;
Valid ID of representatives;
Two ID photos of representatives.
c) Other Legal Entities
Founding act;
Location plan;
IDs of representatives;
Two ID photos;
Any additional required document.
KONOOM CAMEROON SA may request any additional document required by regulation.
3.3.2 Mobile Access Number
The applicant must provide:
An active mobile access number in the applicant’s name;
Express authorization from the mobile access holder (if applicable), allowing a KONOOM Mobile Money account to be linked to the user of said access.
To this end, KONOOM Mobile Money may provide the Merchant with an authorization form.
3.3.3 Additional Information
Any other additional information that may be required by the Regulator.
3.4 Refusal of Account Opening
KONOOM CAMEROON SA reserves the right to refuse any request to open a KONOOM Mobile Money Merchant Wallet account, particularly if the identity document presented is not considered satisfactory, if the information provided is not complete and accurate in all respects, or if the user is subject to a ban by regulatory or judicial authorities or is listed on the blacklist of the United Nations, the European Union, or the USA.
3.5 Confirmation
Once the application has been accepted in accordance with the checks stipulated in paragraphs 3.3 and 3.4, the User will receive a message on their KONOOM Mobile Money account number confirming the opening of their KONOOM Mobile Money account, including an IBAN code that will be assigned to them in accordance with the regulations in force.
3.6 Account Activation
The user will dial the activation code to activate their KONOOM Mobile Money account. They will then be asked to choose a PIN code, which they can change later.
They can also set a security question and an alternative number that will allow them to reset their PIN code themselves if they forget it.
4.1 Merchant Wallet Account
The KONOOM Mobile Money Merchant Wallet Account is a payment account held by a previously identified user on which a monetary value is stored in electronic form, representing a claim by the user against KONOOM CAMEROON SA in exchange for a transfer of funds for the purpose of carrying out payment transactions.
4.2 Payment Acceptance Channels
The KONOOM Mobile Money Merchant Wallet Account is to be accepted by the account holder’s customers through the following channels:
QR Code;
USSD;
Any other channel made available by the service provider.
4.3 Payment Confirmation
Each payment received via the KONOOM Mobile Money Merchant Wallet account results in:
Instant confirmation to the Merchant (SMS, email, app, USSD);
A record of the transaction on the platform;
A notification in the merchant history.
4.4 Operation of the Merchant Wallet
The opening and operation of the KONOOM Mobile Money Merchant Wallet account are carried out in accordance with international, EU, and Cameroonian regulations relating, in particular, to payment services, the fight against money laundering and terrorist financing, international transfers, embargoes, and the fight against corruption, in force in the Republic of CAMEROON and in the countries concerned by KONOOM Mobile Money transactions, through the execution of all or part of the instructions given by the user, as well as the applicable ethical and prudential rules.
4.5 Account Balance
Users may not make debits from their KONOOM Mobile Money account if they do not have a sufficient electronic money balance to carry out such a transaction and pay the corresponding fees.
The KONOOM Mobile Money account may not be in debit except in the cases provided for by the regulations in force, in particular Regulation No. 04/18/CEMAC-UMAC-COBAC relating to payment services in the CEMAC.
4.6 Automatic Debit of Fees
The user expressly authorizes KONOOM CAMEROON SA to debit the KONOOM Mobile Money account, as payment for any fees owed by the user for any reason whatsoever, the amount in electronic money equal to the nominal amount of the fees in question.
In the event that the fees to be debited are insufficient, the transaction requested by the user will not be completed.
KONOOM CAMEROON SA may make automatic withdrawals from the user’s account under the conditions provided for by the regulator. If the amount of electronic money to be withdrawn is insufficient, the user shall remain liable for the unpaid balance, which KONOOM CAMEROON SA reserves the right to recover by any appropriate means.
4.7 Death of the User
Notification of the user’s death by their beneficiaries will result in the blocking of their KONOOM Mobile Money Merchant Wallet account until the estate has been settled.
KONOOM CAMEROON SA cannot be held liable for any fraudulent transactions carried out between the date of death and the notification of death by the beneficiaries to KONOOM CAMEROON SA.
4.8 Account Statement
The user can obtain an account statement via their mobile phone, the KONOOM Mobile Money application, a website, or a dedicated platform.
The user may also contact customer service to track any transactions made through the service.
4.9 Account Closure Due to Inactivity
KONOOM CAMEROON SA reserves the right, under the conditions provided for by the regulator, to terminate the user’s payment account in the event of inactivity for a period of twelve (12) months.
A termination notice will be sent to the user by SMS or by any other means leaving a written record two (2) weeks before the effective date.
However, KONOOM CAMEROON SA will immediately terminate the payment account under the same conditions as those set out in Section 4.2 above.
5.1 Ownership of Electronic Money
Electronic money (KONOOM Mobile Money) is a security represented by an entry in the KONOOM Mobile Money account, and proof of ownership is provided by producing an account statement or a KONOOM Mobile Money SMS notification indicating the account balance.
KONOOM CAMEROON SA considers the user who holds the KONOOM Mobile Money account in which the electronic money (KONOOM Mobile Money) is registered to be its legitimate owner, except in cases of death, liquidation, or dissolution.
5.2 Nature of Electronic Money
Electronic money (KONOOM Mobile Money) represents an unsecured claim on the Payment Institution (PI) and is fully fungible with all electronic money issued or to be issued by the PI.
5.3 No Interest Payable
No interest shall be due or paid by the PI during the term of the KONOOM Mobile Money service user agreement.
5.4 Maximum Balance
Electronic money balances (KONOOM Mobile Money) held by a single user may not exceed, at any time, the maximum amount defined by KONOOM CAMEROON SA in accordance with applicable regulations.
5.5 Top-Up Limits
The total amount of electronic money (KONOOM Mobile Money) top-ups made during a given period by the same user may not exceed the amount defined by KONOOM CAMEROON SA in accordance with applicable regulations.
5.6 Transaction Limits
The total amount of outgoing transactions (payments, transfers, withdrawals) made over a period (day, week, or month) in electronic money (KONOOM Mobile Money) by the same user may not exceed the amount defined by KONOOM CAMEROON SA in accordance with applicable regulations.
5.7 Maximum Number of Accounts
A user may hold a maximum of five (5) KONOOM Mobile Money accounts.
5.8 Right to Use Electronic Money
All users will have free use of the electronic money (KONOOM Mobile Money) from the date of registration with KONOOM Mobile Money.
5.9 Use of Electronic Money
Electronic money (KONOOM Mobile Money) may be freely used within the KONOOM Mobile Money ecosystem by sending an authorized payment order addressed to KONOOM CAMEROON SA by the holder of the account in which it is held.
5.10 Redemption of Electronic Money
The validity of electronic money (KONOOM Mobile Money) is indefinite.
Consequently, KONOOM CAMEROON SA, in its capacity as an Electronic Money Institution (EMI), may at any time redeem any electronic money (KONOOM Mobile Money) in circulation, and any account holder may obtain redemption at any time within a reasonable period.
5.11 Redemption Fees
The redemption of electronic money (KONOOM Mobile Money) shall be carried out at no cost to the user other than those strictly necessary for the redemption to be completed.
5.12 Storage and Financial Management
KONOOM CAMEROON SA shall ensure the storage, clearing, and financial management of electronic money (KONOOM Mobile Money) in accordance with the technical specifications of the system.
These specifications may vary depending on the applicable technical and regulatory constraints.
6.1 Governing Terms
Use of the KONOOM Mobile Money service is governed by these Terms and Conditions.
6.2 Service Availability
KONOOM CAMEROON SA undertakes to implement all necessary measures to ensure that the user has continuous access to the service.
6.3 Service Continuity
KONOOM CAMEROON SA also undertakes to implement all necessary measures to ensure the smooth operation, continuity, and quality of the service.
6.4 Loss, Theft, or Unauthorized Use
In the event of misuse, damage, suspension, loss, unauthorized use, or theft of the SIM card linked to the KONOOM Mobile Money account, the user is required to notify KONOOM in accordance with these Terms and Conditions.
The user shall remain liable for all charges and transactions carried out until KONOOM CAMEROON SA receives notification of the occurrence of one of the above events through one of the following channels:
a) Ordinary letter with acknowledgment of receipt deposited at any KONOOM CAMEROON SA branch;
b) Online service by dialing the service number;
c) Email: [email protected]
6.5 User Obligations
The user undertakes to comply with any instructions communicated by KONOOM CAMEROON SA through all available communication channels, including:
Certified SMS messages sent using the sender alias “KONOOM CMR”, to which it is impossible to reply;
Social media: Official KONOOM CAMEROON SA pages (authenticated accounts);
Media communications, including newspapers, television, radio, press releases, and other official announcements issued by KONOOM CAMEROON SA.
6.6 Disclosure of Information
The user agrees that KONOOM CAMEROON SA may disclose personal data or documents concerning the user:
To authorities to whom professional secrecy cannot be invoked in accordance with applicable regulations;
To any person authorized by law in the context of administrative or judicial proceedings;
To suppliers, vendors, agents, subsidiaries, or partners of KONOOM CAMEROON SA for commercial purposes;
To improve KONOOM CAMEROON SA’s ability to conduct its business in compliance with applicable laws and regulations.
6.7 Access to the Service
Access to the KONOOM Mobile Money service and account shall be subject to the General Terms and Conditions established by KONOOM CAMEROON SA and the regulations in force.
6.8 Transaction Records
The history of transactions carried out by the user shall be recorded and retained as part of the diligent conduct of business for a minimum period of ten (10) years from the date of the transaction, particularly for the purposes of quality control, staff training, ensuring the proper functioning of the system, and the detection and prevention of offenses and crimes.
7.1 Payment Orders
Any debit from the user’s KONOOM Mobile Money account shall be made by means of a password-protected payment order.
The user authorizes KONOOM CAMEROON SA to act in accordance with the payment orders received. However, KONOOM CAMEROON SA reserves the right to request written confirmation and supporting documentation for any payment order.
7.2 Authorized Transactions
After opening a KONOOM Mobile Money Merchant Wallet account and completing all customer due diligence procedures, the user may carry out the transactions authorized under Article 3 of Regulation No. 04/18/CEMAC/UMAC/COBAC of December 21, 2018, relating to payment services in the CEMAC, and accept payments through KONOOM Mobile Money in exchange for the goods and services they sell.
7.3 Execution of Payment Orders
KONOOM CAMEROON SA is entitled to consider any transaction as originating from the holder of the KONOOM Mobile Money account upon receipt of a payment order.
Any payment order sent is irrevocable after execution, and KONOOM CAMEROON SA cannot cancel a payment order at the request of a user.
Any transaction made to a number that does not have a KONOOM Mobile Money account will be settled no later than forty-eight (48) hours after the payment order. After this period, the transaction will be canceled, and the amount will automatically be returned to the account of the transaction initiator. An SMS notification will be sent accordingly.
However, the user may submit claims for transactions made or received in error. The actual refund depends on the amount available in the beneficiary’s account. Depending on the circumstances, validation by the holder of the sender’s or beneficiary’s account may be required.
7.4 Authentication
KONOOM CAMEROON SA shall consider the use of the PIN code or password by the user to validate a payment order as formal and irrevocable proof of the user’s intention, unless KONOOM CAMEROON SA has previously received:
A notification from the user requesting that the account be blocked because the KONOOM Mobile Money PIN code or password is no longer secure; or
A notification from the user or the holder of the KONOOM Mobile Money number reporting the theft or loss of the mobile phone and requesting that the KONOOM Mobile Money account be blocked.
7.5 Responsibility for Transactions
KONOOM CAMEROON SA shall not be responsible for the possible counterpart to a payment order.
In the case of a top-up, the user must ensure that the Distributor or Point of Sale is able to transfer KONOOM Mobile Money electronic money to their account. In the case of a withdrawal, the user must ensure that the Distributor or Point of Sale is able to pay the cash equivalent of the withdrawal.
Likewise, KONOOM CAMEROON SA shall not be responsible for the possible consideration of any payment order in the context of a transaction with an acceptor. It is the user’s responsibility to resolve such disputes.
7.6 Transaction Confirmation
A confirmation shall be generated by the system for each transaction.
This confirmation shall be sent to the user by certified SMS using the sender alias “KONOOM Mobile Money”, to which it is impossible to reply, or by any other means leaving a written record containing the information required by the applicable regulations.
7.7 Identification of Official Notifications
SMS confirmations or transaction notification messages may be identified by the following two (2) characteristics:
The sender’s name is KONOOM Mobile Money or a Code Number;
It is impossible to reply to the message (No-Reply).
7.8 System Records
The records generated by the system shall be considered accurate unless the user provides evidence to the contrary.
8.1 Suspension or Termination by KONOOM CAMEROON SA
KONOOM CAMEROON SA may suspend, restrict, or terminate the provision of all or part of the service and/or close the User’s KONOOM Mobile Money Merchant Wallet account without prior notice to the User and without incurring any liability in the following circumstances:
KONOOM CAMEROON SA is aware or has reason to believe that the KONOOM Mobile Money account, mobile phone, mobile number, or KONOOM Mobile Money code used in connection with the Service is being, or has been, used fraudulently or for criminal activities;
The user does not comply with any of the terms and conditions of this KONOOM Mobile Money contract;
The user is subject to a banking or judicial ban or is in receivership, liquidation, or preventive settlement;
At the request of a regulatory authority, supervisory authority, or any duly authorized administrative authority;
The user acts, or allows others to act, with their mobile phone in a manner that KONOOM CAMEROON SA reasonably believes could affect or damage its services;
For any other reason of force majeure or any serious circumstance requiring such measures to be taken by KONOOM CAMEROON SA.
Notwithstanding the foregoing, KONOOM CAMEROON SA will inform users in advance of any suspension, restriction of service, or closure of the account.
8.2 Closure of the Account
KONOOM CAMEROON SA will also close the KONOOM Mobile Money account under the following circumstances:
Upon receipt of a termination request from the user submitted to KONOOM CAMEROON SA through one of the following channels:
A letter deposited at the reception desk of the main branch or at KONOOM Mobile Money stores;
An email sent to the official KONOOM email address;
If the KONOOM Mobile Money account remains inactive for a period exceeding twelve (12) consecutive months;
If the user’s mobile number is terminated for any reason whatsoever;
In the event of the user’s death, following the settlement of the estate.
8.3 Settlement of Account Balance
In the event of the closure of a KONOOM Mobile Money account, the electronic money held in the account shall be paid out to the user or the user’s beneficiaries, after deduction of any applicable fees.
For this purpose, the user or the administrator of the deceased user’s estate must visit the main branch of KONOOM CAMEROON SA and provide the required documents to obtain the corresponding amount in cash, less any applicable fees.
8.4 Limitation of Liability
KONOOM CAMEROON SA shall not be held liable for any direct or indirect damage resulting from any action or omission on its part, or on the part of third parties acting under its responsibility, once KONOOM CAMEROON SA has closed or suspended the KONOOM Mobile Money account in accordance with the provisions of this Article 8.
9.1 Monthly Service Fees
The user must pay a fixed monthly fee in order to use the KONOOM Mobile Money services.
The pricing published by KONOOM CAMEROON SA includes all fees applicable to transactions and the management of the KONOOM Mobile Money account.
The current pricing schedule is available at every KONOOM CAMEROON SA branch and/or distributor, as well as on the official website.
9.2 Minimum Free Banking Services
In accordance with consumer protection regulations, KONOOM CAMEROON SA provides, free of charge, all services included in the minimum free banking service to users who qualify as consumers.
9.3 Automatic Deduction of Fees
The fees due for each transaction shall be automatically deducted by KONOOM CAMEROON SA from the electronic money necessary for their full payment, without prior notification or notice.
9.4 Periodic Account Maintenance Fees
KONOOM CAMEROON SA reserves the right to charge periodic fees for the issuance and management of electronic payment instruments (account maintenance fees in accordance with the current pricing schedule), except for consumers of payment services, in accordance with COBACR-2020/04 relating to the minimum free banking service.
9.5 Taxes
The applicable fees include Value Added Tax (VAT), as well as any other taxes or levies imposed at the applicable rate in the Republic of CAMEROON.
10.1 Account Security
The KONOOM Mobile Money Merchant Wallet account is secured by a PIN code defined by the user when opening the account. This PIN code is required to authenticate every transaction initiated or received by the user.
The PIN code may be changed by the user at any time, as needed.
When setting the PIN code for the KONOOM Mobile Money Merchant Wallet account, the user is also required to create a secret password and provide an alternative number, enabling the recovery of the PIN code in the event that it is forgotten or lost.
10.2 User Responsibility
The user is solely responsible for the proper safekeeping and use of their mobile phone, PIN code, secret password, and alternative number associated with their KONOOM Mobile Money account.
The user is also solely responsible for all transactions carried out through their KONOOM Mobile Money account.
10.3 Confidentiality of Credentials
Users must not disclose their PIN code, secret password, or alternative number to anyone, including:
Staff of KONOOM CAMEROON SA;
Distributors;
Agents;
Other partners of KONOOM CAMEROON SA; or
The owner of the mobile phone number who designated them as the end user, where applicable.
10.4 PIN Code Reset
If the user cannot remember their PIN code, secret password, or alternative number, they may contact KONOOM Mobile Money Customer Service (in-store or online via the short service number) and submit the supporting documents relating to their KONOOM Mobile Money account to request a PIN code reset.
The reset will only be carried out after the user’s identity has been verified and the security questions have been answered satisfactorily.
Following verification, the system will send a confirmation SMS to the user’s KONOOM Mobile Money account number, including the default PIN code, allowing the user to create:
A new PIN code;
A new secret password; and
A new alternative number.
10.5 Loss of PIN Code
In the event of the loss of the PIN code, the provisions of Section 10.4 shall apply.
11.1 User Commitments
The user undertakes to:
Clearly display their QR Code, any media provided, or information indicating the means by which they accept payments via KONOOM Mobile Money;
Not overcharge a customer for using the KONOOM Mobile Money service;
Not artificially split a transaction;
Not accept fraudulent or suspicious transactions;
Protect their Merchant IDs and access codes;
Comply with the AML/CFT rules applicable within the CEMAC;
Maintain accurate records of all transactions received through the KONOOM Mobile Money Merchant Wallet.
11.2 Payment of Fees
The user is required to pay the fixed monthly fees, as well as any other applicable fees, in accordance with the pricing schedule in force for each transaction.
11.3 Responsibility for Account Use
The user is fully responsible for the use of their account, PIN code, and any transactions initiated through their KONOOM Mobile Money account.
Accordingly, the user undertakes to use the account in accordance with the technical specifications and contractual terms governing the service.
11.4 Compliance with Laws
The user undertakes not to use the service for the purpose of committing any violation of any applicable law or regulation.
11.5 Notification of Changes
The user is required to inform KONOOM CAMEROON SA of any change in the Merchant’s civil status or any other change in circumstances.
11.6 Return of Funds Credited in Error
The user undertakes to return any KONOOM Mobile Money electronic money deposit credited to their account in error.
In the event of non-reimbursement, any injured party may take legal action against the user.
12.1 Commitments of KONOOM CAMEROON SA
KONOOM CAMEROON SA undertakes to:
Provide the necessary tools (QR Code and application);
Guarantee the reasonable availability of the service;
Ensure the security, confidentiality, and integrity of transactions;
Refund applicable fees within a reasonable period;
Process complaints within a maximum period of seventy-two (72) hours.
12.2 Settlement Funds
In accordance with the regulations relating to payment services, KONOOM Mobile Money expressly undertakes to deposit into an escrow account all payments and other sums received in connection with KONOOM Mobile Money transactions for the purchase of electronic value credited to the customer’s account (the “Settlement Amounts”), or any amounts intended for the customer, so that the customer may receive Settlement Amounts equivalent to the balance credited to their account.
However, all payments shall be executed in accordance with the instructions provided through the use of the PIN code, even if such instructions were given by a third party.
Once KONOOM Mobile Money receives an instruction authenticated by the PIN code, it shall automatically be released from any liability in respect of that instruction.
12.3 Interest on the Escrow Account
Any interest generated on the sums deposited in the escrow account shall be used exclusively to cover the costs, expenses, and all other charges relating to the operation of the KONOOM Mobile Money System or the management of the escrow account.
The user shall have no entitlement or claim to such interest.
13.1 Processing of Personal Data
Personal data collected in connection with payment services and the management of the KONOOM Mobile Money Merchant Wallet account are subject to computerized processing.
Such data are processed by KONOOM CAMEROON SA, acting on its own behalf, in accordance with the legislation governing the protection of personal data and for the purposes of managing KONOOM Mobile Money accounts and, more generally, providing the service.
This data may be processed and shared with service providers and partners for the purposes of delivering the service and managing KONOOM Mobile Money accounts.
In accordance with the above purposes, such data may also be processed outside the national territory under the conditions provided for by the applicable legislation.
13.2 Disclosure of Information
KONOOM CAMEROON SA, acting on its own behalf, may also disclose information to the competent administrative and judicial authorities where required by law.
The user expressly consents to KONOOM CAMEROON SA, acting on its own behalf, disclosing personal information or documents concerning the user:
To authorities to whom professional secrecy cannot be invoked under the applicable regulations;
To any person authorized by law in the context of administrative or judicial proceedings;
To suppliers, vendors, agents, subsidiaries, or partners of KONOOM CAMEROON SA for commercial purposes;
To improve KONOOM CAMEROON SA’s ability to conduct its activities in compliance with applicable laws and regulations.
13.3 User Rights
Users may request access to their personal information, request its correction, updating, or deletion, or, for legitimate reasons, object to its processing in accordance with the regulations in force.
In the event of such an objection, the user acknowledges that they waive the right to continue using the service.
Users may exercise their rights of access, rectification, deletion, and objection to the processing of their personal data free of charge.
13.4 User Authorization
Users authorize KONOOM CAMEROON SA, acting on their behalf, to process, retrieve, use, and transfer their personal information for the purposes and under the conditions set out above.
13.5 Marketing and Research
The user also authorizes KONOOM CAMEROON SA to:
Use personal data concerning the user for direct marketing purposes, including the communication of commercial offers relating to the KONOOM Mobile Money service and commercial offers from its partners associated with the service;
Use and communicate such data, after anonymization, to third parties, in particular market research firms and polling institutes, exclusively for research and analytical purposes.
13.6 Right to Rectification and Erasure
The user may exercise their right to rectification and erasure by contacting the General Management of KONOOM CAMEROON SA.
The Payment Institution (PI) is required to respond to such a request within fifteen (15) days of its receipt.
14.1 Modification of the Terms and Pricing
KONOOM CAMEROON SA reserves the right to amend these General Terms and Conditions or the pricing applicable to KONOOM Mobile Money services at any time.
In the event of any amendment to these General Terms and Conditions, the user shall be notified one (1) month before the amendment takes effect.
Such prior notification may be provided by any means leaving a written record, including publication on the official website.
Information relating to these amendments shall also be made available at KONOOM CAMEROON SA branches and at KONOOM Mobile Money distributors or points of sale.
14.2 Acceptance or Rejection of Amendments
Users may accept or reject the proposed amendment before its effective date.
The user shall be deemed to have accepted the amendment if they do not expressly notify KONOOM CAMEROON SA in writing of their rejection before the proposed effective date.
If the user rejects the amendment in accordance with the conditions set out above, KONOOM CAMEROON SA shall have the right to terminate the contract.
15.1 Change or Reassignment of Mobile Number
In the event that the user’s mobile network operator changes or reassigns the user’s mobile number for any reason, KONOOM CAMEROON SA shall only be required to retain the KONOOM Mobile Money electronic money held in the KONOOM Mobile Money account and, where applicable, transfer the electronic money from that account to a new KONOOM Mobile Money account belonging to the user.
If such a transfer is not possible, the electronic money held in the KONOOM Mobile Money account shall be paid out to the user.
15.2 Liability for Third Parties
Unless otherwise required by applicable law, KONOOM CAMEROON SA shall not be liable for the actions or omissions of independent participants involved in the provision of the service, even where such participants are approved by KONOOM CAMEROON SA.
KONOOM CAMEROON SA shall not be held liable for any dispute arising between an acceptor, a distributor, and a user.
15.3 Responsibility for Distributors and Sub-Distributors
In accordance with the laws governing its activities as a Payment Institution, KONOOM CAMEROON SA remains liable to users and third parties for transactions carried out by its distributors and sub-distributors in connection with the services for which they have been appointed.
Accordingly, KONOOM CAMEROON SA is responsible for ensuring the integrity, reliability, security, confidentiality, and traceability of transactions carried out by each of its distributors and sub-distributors.
15.4 Network and Equipment Failures
KONOOM CAMEROON SA shall not be held liable for any damage resulting from the failure or malfunction of telephone networks, mobile devices, internet services, terminals, or any shared network arising from circumstances beyond its reasonable control.
15.5 Limitation of Liability
Within the limits established by the applicable regulations, KONOOM CAMEROON SA shall not be liable for any damage suffered by a user unless such damage was directly caused by the fault or negligence of KONOOM CAMEROON SA.
Indirect damage means any damage that does not result exclusively and directly from the failure of KONOOM CAMEROON SA to perform its services.
15.6 Verification of Payment Recipient
The user acknowledges that it is their responsibility to verify, before initiating each payment order, that the intended recipient has been correctly identified.
KONOOM CAMEROON SA shall not be liable for any error made by the sender of a transaction or transfer, whether or not such error results in the failure of the transaction or transfer.
15.7 Transaction Amount Errors
KONOOM CAMEROON SA shall not be held liable, in connection with a transaction involving the beneficiary, for any error relating to the amount of the transaction.
16.1 Assignment of Rights and Obligations
The rights and obligations arising from the KONOOM Mobile Money contract may not be assigned or transferred by the user to any third party.
16.2 Subcontracting
KONOOM CAMEROON SA may freely subcontract part of its obligations to one or more subcontractors or service providers of its choice but shall remain fully responsible for the proper performance of those obligations.
16.3 No Waiver
The failure of either party (KONOOM CAMEROON SA or the user) to exercise any of its rights shall not constitute a waiver of that right.
16.4 Cumulative Rights
The rights arising under the KONOOM Mobile Money contract are cumulative and are not exclusive of any rights available under applicable law.
16.5 Severability
If any provision of the KONOOM Mobile Money contract is declared invalid by any duly appointed arbitrator, administrative authority, or competent court, such invalidity shall not affect the remaining provisions of the contract, which shall remain in full force and effect.
16.6 Transaction Limits
The applicable transaction limits (daily, weekly, and monthly), including limits on both the number and value of transactions, are available at KONOOM CAMEROON SA branches and on the official KONOOM CAMEROON SA website.
17.1 Communications from KONOOM CAMEROON SA
KONOOM CAMEROON SA may send information relating to the KONOOM Mobile Money Merchant Wallet account or the service by SMS or by any other means that leaves a written record, using the address or mobile number (corresponding to the user) provided in the subscription form.
17.2 Notifications by the User
The user shall send any notification to KONOOM CAMEROON SA through one of the following channels:
a) Online service by dialing the service number;
b) Email to the official email address of KONOOM CAMEROON SA:
c) Ordinary letter with acknowledgment of receipt deposited at KONOOM Mobile Money branches.
17.3 Change of Contact Details
The user shall notify KONOOM CAMEROON SA without delay of any change to their contact details, in particular any change of address.
18.1 The KONOOM Mobile Money contract is concluded for an indefinite period and may be terminated at any time by the User or KONOOM CAMEROON SA by means of a registered letter with acknowledgment of receipt and ten (10) days’ notices sent to the other party in accordance
with the notification rules referred to in Article 17.
19.1 Recovery of Outstanding Amounts
The user undertakes to reimburse any expenses incurred by KONOOM CAMEROON SA in recovering any sums owed by the user under the KONOOM Mobile Money contract.
19.2 Evidential Value
A certificate signed by any duly authorized representative of KONOOM CAMEROON SA shall constitute sufficient evidence of the sums owed by the user or payable to the user, unless the user provides evidence to the contrary.
19.3 Use of Recorded Data
The user acknowledges that the data recorded may be used by KONOOM CAMEROON SA.
However, the user has the right to request the modification or deletion of personal data concerning them.
19.4 Data Retention
The user acknowledges that information, including personal data, and transaction records shall be recorded and retained for a period of ten (10) years, as applicable, from:
The execution of the transaction;
The termination of the contract; or
The closure of the KONOOM Mobile Money account.
19.5 Intellectual Property Rights
All copyrights, trademarks, and any other intellectual property rights relating to the service or contained in the related documentation remain the exclusive property of KONOOM CAMEROON SA.
The user acknowledges that they do not acquire any of the above-mentioned intellectual property rights.
20.1 The KONOOM Mobile Money terms and conditions are subject to the laws in force in the Republic of CAMEROON.
20.2 The parties shall endeavor to settle amicably any dispute concerning the validity, interpretation, or performance of the KONOOM Mobile Money contract. Failing amicable settlement within one (1) month of notification of the dispute, disputes shall be submitted to the competent courts of Douala
The undersigned, Merchant (user), declares that they have specifically read and approved all the
articles of these general terms and conditions of use of KONOOM Mobile Money and, by signing
below, expressly accepts that they are bound by them in their entirety and without reservation.
For KONOOM CAMEROON SA:
For the Merchant: